Support
KNECT and the Wiegand Wave 150
Install guides, wiring tables and fault-finding for Aether RF products. Product support is (602) 396-4186, weekdays 8:30am to 5:30pm Arizona time. Photos or video of the problem help, and you can send them to support@aetherrf.com.
Installation guides
Each guide covers one configuration, so pick the one that matches the job rather than the part number.
Working on a system that's already in
Wiring a replacement, chasing a link that stopped, or looking for the paperwork.
- Central and Remote wiring guideThe two units in a pair are the same part and wire differently. Both tables are printed on the face of every unit.Wiring tables →
- Troubleshooting a weak or dead linkWhat the signal reading is telling you, and how to narrow a fault to the antenna, the wiring or the panel.Fault-finding →
- Datasheets and manualsDatasheets for the KNECT Endpoint, the Gateway and the Wiegand Wave 150, the Wave's user guide and the Point to Point quick start.Downloads →
To check a KNECT link without touching the hardware, read it from a desk or from a phone beside the device.
- Web portalAether RF IoTSignal, power, temperature and uptime for every claimed device, across every site, with the history behind them.About the portal →
- iOS and Android appKNECT TechReads a KNECT device over Bluetooth while you stand next to it, so you can check the link and the settings before you pack up.About the app →
Tell Aether RF what the device is doing
Answers come back by email. If you're standing at the device, the serial number and the signal reading save the most time.
Support answers weekdays, 8:30am to 5:30pm Arizona time. Requests sent outside those hours are answered the next working day. To talk it through, call (602) 396-4186.
Help before and after the install
Aether RF support covers more than a device fault. Call (602) 396-4186 or use the support request above.
- Site design advice
- Send Aether RF the property before you bid it, and we'll help lay the system out.
- Escalated technical support
- A hard technical question goes to the people who built the radio.
- Not a device question
- Which product fits, finding a distributor, stocking Aether RF products or licensing the radio. Contact Aether RF